Shipping, Returns & Cancellations

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IMPORTANT 
PAPER PRODUCTS MUST BE STORED CORRECTLY IN A DRY PLACE WITH A CONSISTENT MOISTURE LEVEL. IF THE SLEEVES ARE STORED IN DAMP, THE PAPER MAY CRINKLE. AVOID SUDDEN CHANGES OF TEMPERATURE AND HUMIDITY.

 

SHIPPING

There is a flat rate shipping charge of £7.99 to UK addresses for up to 20 kgs. Over 20 kgs, the charge is 0.48p per kilo. Delivery will be sent via a 48hr courier service. Unfortunately however little sleeves you order, the postage stays the same due to the way the sleeves need to be packaged to remain flat. 

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BACK ORDERS
We do not send back orders. If for any reason your item is not in stock, we will use your contact details to inform you of any long delays. Where goods are required urgently, we are happy to cancel your order if you would rather not wait.

 

CANCELLATIONS & RETURNS:
To cancel an order, please contact with your order number. If the package has not yet shipped, we will immediately refund your payment.  If your order has shipped, we will refund your payment as soon as we have received the items back from you, and processed them. If the item is defective, we will pay for the shipping. In all other cases, the buyer is responsible for return shipping and may ship back using a carrier of his/her choice.

You may cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You then have a further 14 days from the date you notify us of your cancellation, to return the goods.

Please return in the original packaging, with a copy of the order confirmation to:

Eco Flower Supplies Returns
49 Marling Crescent, Stroud GL5 4LB

 

DAMAGE
If you believe that your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.